1. Introduction
At Dukhan, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Egyptian laws, including the Personal Data Protection Law No. 151 of 2020. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following information when you register or place an order:
- Full name
- Phone number
- Email address
- Shipping address
- Payment details (processed securely through third-party providers; we do not store card information)
3. How We Use Your Information
Your data is used for:
- Processing and fulfilling orders
- Communicating with you about orders, promotions, or updates
- Improving our website and customer experience
- Complying with legal and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal data. We may share information only with:
- Shipping companies to deliver your orders
- Payment service providers to process transactions
- Governmental or judicial authorities when required by law
5. Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to customer data is restricted to authorized staff only.
6. Your Rights
Under Egyptian law, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for data processing
- File a complaint with the Egyptian Personal Data Protection Center
7. Age Restriction
Our products are intended for adults 18 years and older. We do not knowingly collect or process data from minors. Orders placed by individuals under 18 will be canceled.
8. Cookies
We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some features of the site may not function properly.
9. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in law or business practices. Customers will be notified of any significant changes.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: info@dukhan.store
Phone: +20 11 01822562